Mikrologin Support
Need help with Mikrologin? Here you will find our contact channels, quick guides for the most common problems and the FAQ. We reply in English and Spanish.
Last reviewed:
How to reach us
Support email
For general questions, problems with the app or suggestions. This is the channel we check most often.
Email supportProblems with your router
Errors connecting to your MikroTik, creating speed, data or time profiles, or generating tickets.
Report a router problemAccount, password and data
Email verification, sign-in problems, changing your email, or deleting your account and its data.
Email about my accountSubscriptions and payments
Purchases that do not show in your account, changing plan, auto-renewal or refund questions.
Email about my subscription
Before you write to us
Including these details helps us reproduce the issue and answer with a fix on the first try:
- Your router model and the RouterOS version it runs.
- The app version you have installed, your phone model and its operating system (Android or iOS).
- What you were trying to do and what happened, step by step.
- The exact error message or a screenshot.
- The email address you used to sign up.
We use these details only to handle your request, as described in our Privacy Policy.
Subscriptions and payments
Your subscription is managed by the store you bought it from, not by the app.
- 1
Open your subscriptions
On iPhone or iPad: Settings → your name → Subscriptions. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions.
- 2
Choose Mikrologin
There you can change plan, cancel auto-renewal or check your next billing date.
- 3
Need a refund?
Apple and Google handle payments and refunds: on iPhone request it at reportaproblem.apple.com, on Android from Google Play Help. If you are unsure, email us and we will guide you.
Cancelling auto-renewal does not remove your current plan: it stays active until the end of the period you already paid for.
Your account and your data
- 1
Verify your email
You can request a new verification email from the verification screen. If the previous link had expired, the new one replaces it.
- 2
Reset your password
Use the password recovery option in the app: you will receive a link to create a new password. Check your spam folder if you do not see it.
- 3
Delete your account
Email us from the address you registered with, using the subject "Delete account". We confirm the request and delete your account and its associated data.
Requirements and compatibility
- MikroTik routers running RouterOS (local IP access or assisted remote setup).
- Phones: Android 8.0 o superior · iOS 15.6 o superior.
- Bluetooth or network thermal printer (only needed if you want to print tickets).
- Internet connection to sign in, check your licence and use remote access.
Currently published version: 9.2.2.
Frequent questions
The questions and issues that reach our support inbox most often.
The app will not connect to my router. What should I check?
Make sure your phone is on the same WiFi network as the router (or use the assisted remote setup if you are away) and that the router runs RouterOS. Check as well that the IP address, the port and the user you sign in with have administration permissions. If it still fails, email us with the router model, the RouterOS version and a screenshot of the error.
I did not receive the account verification email
Check your spam folder. From the verification screen you can request a new email; if the previous link had expired, the new one will be valid. If it still does not arrive, email us with the address you registered with.
I cannot sign in or I forgot my password
Use the password recovery option in the app: you will receive a link to create a new password. If it does not arrive within a few minutes, check spam and request it again. If your account got locked, email us and we will review it.
I bought a subscription but it does not show in my account
Purchases are linked to the account that made them: sign in with the same Apple ID or Google account and open the subscription section to restore the purchase. If you changed accounts or stores, email us with the receipt and we will look into it.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Mikrologin. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Mikrologin. Cancelling auto-renewal does not remove your current plan: it stays active until the end of the period you already paid for.
My thermal printer does not print tickets
Make sure it is on, loaded with paper and connected (Bluetooth paired, or the same WiFi network for network printers). Print a test page from the manufacturer app to rule out the printer; if that test works, email us with the brand and model.
How do I delete my account and my data?
Email our support address from the address you registered with, using the subject "Delete account". We confirm the request and delete your account and its associated data.
Which languages do you reply in and how long does it take?
We reply in English and Spanish, Monday to Friday. The typical response time is 1–2 business days; if your case is urgent, say so in the subject line.
Which routers and phones does it work with?
MikroTik routers running RouterOS, and phones with Android 8.0 o superior · iOS 15.6 o superior. A compatible Bluetooth or network thermal printer is only needed if you want to print tickets.
Email us
Tell us what happened and include the details from the first list. If your case is urgent, say so in the subject line.
soporte@mikrologin.comWe reply Monday to Friday. Typical response time: 1–2 business days.